IT Support
Full Spectrum Computer Services provides comprehensive, preventive IT support remotely with our Remote Monitoring & Management solution. Our desktop/laptop or server agent within the FSCS technology platform conducts day-to-day preventive maintenance services.
Our flat-rate IT support for businesses gives your staff direct access to remote and on-site support, so you don’t have to wait for approval to increase IT support costs.
Remote technical support is the fastest and easiest way to access the workstations of multiple clients located in different parts of the Durham Region. We also generate detailed inventory reports and configurations, track serial numbers, license expiration, warranties, vendor information, detailed service responses, and more.
Our platform comes with a built-in scripting engine that can be used to deploy software applications remotely and automatically.
Remote Support
Remote IT support can be divided into three main categories: remote server administration, remote desktop administration, and remote network support. We can help you with a variety of tasks, including:
- Configuring your network devices (printers, NAS drives, etc.)
- Creating new domain users and setting up workstations for them
- Creating backups
- Running diagnostics and maintenance
- Removing viruses and spam
- Installing and configuring software and operating systems
- Configuring servers (Exchange, SharePoint, Windows Server)
- Migrating servers
- Configuring remote access and VPN
- Solving issues with your workstations or servers
Most of our managed IT services can be done remotely, which saves you time and money. You don’t have to wait for an on-site technician to arrive, and you can get the help you need quickly and easily.
On-Site Support
Don’t like the idea of someone you can’t see working on your equipment? No problem! We can also send an IT support technician to your door so you can put a face to Full Spectrum Computer Services.
Contact us for hourly rates or to discuss a flat-rate monthly IT support package customized to suit the needs of your business. We know business never stops, so we offer support during days, evenings, weekends, and even overnight.
We can help you with all of your IT needs, from installing and configuring servers and workstations to setting up printers and telephones. We also offer a variety of other services, such as:
- Network security
- Backup and disaster recovery
- Software support
- Hardware maintenance and repair
We are the IT support specialist you can trust to keep your business running smoothly. Contact us today to learn more about our services.
We also guarantee prompt on-site IT support to…
- Add new workstations
- Install servers and firewalls
- Identify security vulnerabilities
- Fix Internet connectivity issues
- Resolve computer network problems
- Troubleshoot email, password, and software issues
