Managed IT Services Oshawa
Managed IT reduces downtime while increasing profitability!
Make your technology work for you with Managed IT Support!
Change The Way You Think About IT
FSCS Managed IT Services is dedicated to keeping your technology investment up and running smoothly so you can focus on your business. You can relax knowing our partnership with your organization means we take your IT personally, and strive to keep your staff productive with the tools they need to drive your business forward.
Think of us as your Outsourced IT Department. We strategically optimize and protect your infrastructure while performing day-to-day maintenance that keeps your users from experiencing downtime.
WHY CHOOSE US
Let’s get started with our basic
Budget-Friendly
There are affordable levels of Managed IT Services for everyone.
IT Without The Hassle
We pride ourselves on being super-responsive and easy to do business with.
Tailored To Your Needs
Each Managed IT Services plan is built specifically for your systems, your needs & your business.
24/7/365 Proactive Monitoring & Maintenance
Detect and stop IT issues before they affect your bottom line.
FSCS’s Worry-Free Managed IT Services are built to cover all of your IT support needs, from your employee workstations to your servers, and even other devices on your network that are necessary for your organization’s efficiency. By performing regular maintenance and monitoring on your systems 24x7x365, we can drastically reduce the amount of downtime your staff experience.
The Benefits of
Flat-Rate Managed IT Support
Finally budget your IT Expenses!
Imagine being able to finally budget for your technology. Imagine how much faster issues will get resolved if your entire staff can call for support without increasing your monthly IT expenses. With FSCS, you and your staff can rest assured that you can focus entirely on other business issues that need your attention, not your IT. In the long run, you save money with fewer issues, less downtime, and a no-surprises. Flat-rate support plans that are designed to work for small businesses.
Network Care Plan
Benefit from FSCS’s Flexibility
Already have an internal IT department or a technical guru on site that handles most of your day-to-day IT issues?
FSCS isn’t out to replace them, but we can certainly supplement and assist your current internal IT staff providing our 24x7x365 monitoring, maintenance, and support.
Your current IT staff will be able to take advantage of us as we strive to prevent downtime.
If your current IT department is overloaded, our Managed IT Services the perfect solution for lightening their workload to ensure the rest of your company continues to function without a hitch.
24x7x365 Server Monitoring
Full Spectrum Computer Services provides 24x7x365 support with Remote Monitoring and Management of servers.
Our service desk watches server alerts, filters the data, conducts problem analysis, and re-mediates the issues remotely and on-site on a best effort basis.
Our experts will then analyze the cause of the problem and resolve the issue. All of this is done without the intervention of your staff. Your staff will gain productivity because our service allows them to re-focus their efforts on your business, instead of chasing IT problems.
Whitelisting and Blacklisting of Security Patches
Services include Whitelisting and Blacklisting of critical Microsoft (OS & application) security patches.
Server Care
- Unlimited Remote & On-Site Support from 8 am – 5 pm
- 24x7x365 Emergency Support
- Managed Anti-Virus Protection
- Network Policy Enforcement & Administration
- Security Administration
- Cost savings with our Flat-Rate IT
- Enterprise-Level Care
- Proactive maintenance significantly increases up-time
- Reduction of operational costs; increased profits
- Increased productivity from your employees by re-focusing efforts on your business instead of your IT
- Combined with Disaster Recovery
The goal is to prevent downtime by keeping your technology infrastructure running by eliminating issues before they affect your users.
Our managed IT tools give us the ability to monitor event logs, keep track of up-time, and get real-time alerts if the server reports an issue. Problems are resolved remotely and quickly, and if need be, a technician will be dispatched. As an FSCS client, your IT Infrastructure is our priority.
Our Managed IT Services Include
Remote Management
Our Remote Monitoring and Management (RMM) program manages and monitors the health of your servers, desktops, and laptops. RMM gives us the ability to perform automated tasks, scripting, proactive patch management, endpoint protection, and performance monitoring. Your servers and PCs will be maintained, patched, updated, and secured against all security threats.
Full Service IT
Full Service IT support for your business. Focus on your company, not computers. Cyber Security Solutions for Oshawa businesses. One-call solutions. Frustration-Free IT. Full Service IT means a proven approach to your entire network. Strategic IT business mapping, advanced network security, proactive monitoring & more.
IT Support
Managed IT Services means IT Support that includes unlimited break/fix support. Vendor management and real-time monitoring/logging as well as preventative network maintenance and custom projects.
Network Security
Having your network protected from threats inside and outside is critical for any business. Why is network security critical to any business? All your data and all your devices are set up through an interconnected system where one wrong turn can mean whole departments are unable to get work done. The costs of network breaches can be losing valuable data or having work stop completely. Both can grind business to a halt.
Disaster Planning & Cloud Backup
Full Spectrum Computer Services’ cloud services include local and cloud backups; Daily backup checks; On-site disaster recovery documentation; Periodic testing of data restoration. With a comprehensive backup and restore plan, your critical information is safeguarded.
Free Network Audit
If you are spending time dealing with slow, unresponsive technology, lazy technical support staff, and repeat issues, it’s cutting into your productivity and profitability. Full Spectrum Computer Services’ network audit will reveal any hidden problems, security vulnerabilities, or other issues lurking on your network.
What To Expect With Managed IT Services
Increased Productivity
- A Personal Touch and Exceptional Service
- Increased Operational Efficiency
- 24/7/365 Support, On-site, and Remote
- Proactive IT Recommendations
- Reporting on Maintenance and Projects
- Guaranteed Service Level Agreement
- Reduced Tax Liability
- 30–50% Cost Reduction
Critical Systems Monitoring / Maintenance
- Mobile Device Management
- OSX, Windows, Linux, and Solaris
- Security and Patch Management
- Asset Life-cycle Management
- Anti-Virus / Anti-Malware Management
- Server / Desktop / Firewall Maintenance
- Spam Filtering
- Backup Maintenance and Management
Frequently Asked Questions
Why should I choose Full Spectrum Computer Services over another provider?
Our partners value FSCS as an innovative company that excels in providing advanced services that are not typical in the “local IT services” market.
Full Spectrum Computer Services clearly understands the goals of our clients to create a strategic partner for NOC management and trouble ticket management to free the client’s internal team so they can focus on strategic areas, not on firefighting. FSCS provides the following key outcomes for all our partners.
- Increased Operating Efficiency – Full Spectrum Computer Services will provide operating efficiency, reactive culture and give your internal teams the ability to focus on strategy. Let our team shovel the coal into the furnace below the deck of the ship while your team stands up top and sets the vision to drive company revenue!
- Next Generation Solution– FSCS offers the best of systems to support our dedicated staff which include our remote management platform, Microsoft and other leading frameworks.
What does a Managed Service Provider do?
A Managed Service Provider (MSP) is a third-party company that manages and assumes the responsibility of a defined set of IT and technology management services to its customers. It is a strategic method of improving operations that is commonplace among large corporations as well as small and medium-size businesses, non-profit organizations, and governments. As an MSP, the FSCS team can act as the client’s IT Department or can simply augment the IT staff that is already in place.
How does FSCS Managed Services work?
When engaging a managed service provider, you do not relinquish overall managerial control and responsibility for the IT operations being outsourced, and thus remain accountable. Plus, you get to choose exactly which services you want managed externally, and which ones you’ll keep working on in-house.
The MSP will handle the often time-consuming, complex, repetitive, and arduous work involved. Outsourcing to a managed service provider is becoming a growing trend in business as more and more companies come to realize the benefits of moving many of their day-to-day operations to a third party.
What kind of companies are good candidates for managed services?
Businesses of all sizes and in all industries use Managed Services for a variety of different reasons. Small to medium size companies use MSPs to provide full IT services so they can focus on their core business and maintain operational cost control. Larger companies may use an MPS to augment the in house IT staff, having the MSP handle the more day to day tasks freeing up resources to complete more strategic projects. Companies that need 24x7x365 monitoring and alert will engage an MSP to assist with that coverage.
What areas does Full Spectrum Computer Services service?
FSCS offers Managed Services to a wide variety of industries including medical, dental, manufacturers, automotive, financial, and retail establishment. While most of our managed IT clients are in the greater Oshawa area, FSCS has Managed IT customers province-wide.
Does your firm come to my office when I have a problem?
The vast majority of IT issues can be handled remotely, however sometimes there is a need to be on site. When that need arises, Full Spectrum Computer Services will dispatch technicians to your site to handle those issues.
What is your response time?
Customers can reach our Help Desk 24x7x365 and receive help from a live technician. Response times to specific issues depend on the severity of the issue the client is facing. Our goal is to meet your enterprise needs by maximizing uptime and addressing issues proactively or as soon as they occur.
What are your help desk hours?
The Full Spectrum Computer Services Help Desk is available 24 hours a day, 7 days a week, 365 days a year.
Can you develop an IT security policy?
Full Spectrum Computer Services will work alongside your management team to develop IT security policies for your specific enterprise.
What certifications do your security engineers have?
CHR server and network engineers carry a large variety of industry certifications including from Cisco and Microsoft. These certifications cover key areas such as security, Routing, Switching, Active Directory, Exchange, ADFS, AWS, Google and others.