Support for the people using it
Troubleshoot business computers, sign-ins, email, printers and everyday software problems. Remote support is used where appropriate, with onsite work by arrangement.
Managed IT Services
Managed IT services for Oshawa and Durham businesses
Give your business a clear point of responsibility for the technology it relies on. FSCS brings day-to-day support, maintenance, Microsoft 365, security and planning into a managed IT relationship built around your systems and priorities.
When keeping IT running has become another job
Staff lose time to recurring problems. Accounts and devices accumulate without a clear owner. Backups may be running, but nobody is sure what a recovery would involve. Managed IT creates a plan for the routine work and the decisions that keep getting postponed.
What your managed IT agreement can cover
We review your users, devices, applications and existing providers before recommending a scope. Your proposal confirms the services, licences, projects and onsite work included.
Maintenance and visibility
Review device health, patches and recurring issues so the next decision is based on the condition of your environment.
Microsoft 365 and access
Manage users, licences, mail, files and Teams. Plan new-starter access and remove access when people leave.
Security and recovery
Review identity, endpoint and email protections alongside backup coverage and recovery priorities. Security and recovery work should fit the systems your business actually uses.
Networks and vendor coordination
Keep the internet connection, Wi-Fi, firewall and business applications in the same conversation. Coordinate technical issues with the relevant providers.
Documentation and planning
Record the environment, identify ageing equipment and plan changes before they turn into rushed purchases.
Changing IT providers? Start with a controlled handover.
A transition needs more than a new phone number. We work through what the business owns, who has access and what must keep running.
01
Review the current setup
List users, devices, critical applications, providers and the issues you want resolved.
02
Plan access and ownership
Confirm authorised access to Microsoft 365, domains, network equipment, backups and vendor accounts. Coordinate the handover with the people responsible.
03
Agree priorities and scope
Identify urgent risks, support needs and planned work. Confirm responsibilities, timing and costs before the transition.
04
Document and improve
Establish the support process, record the environment and work through agreed maintenance and improvement priorities.
Ongoing support, a specific project or help for internal IT?
A managed relationship suits businesses that want maintenance and support planned together. If you have a defined problem or project, start with business IT support. FSCS can also discuss a specific area of responsibility alongside your internal IT staff.
Based in Oshawa, serving Durham Region, Peterborough and Kawartha Lakes, and Cobourg, Port Hope and Northumberland. Remote support and onsite work by arrangement.
FAQ
Common questions
What does managed IT cost?
The scope depends on your users, devices, systems, security needs and support requirements. We review those details and confirm pricing and inclusions in a proposal. Existing licences, project work and onsite requirements should be identified before you commit.
Can you take over from our current IT provider?
Yes. We begin with an agreed handover covering accounts, documentation, vendors, backups and business priorities. Timing depends on access, the existing environment and any current commitments.
Are software licences and projects included?
Your proposal identifies which services and licences are included and which work is quoted separately. A migration, office move or hardware replacement should have an agreed scope.
Do you work with internal IT staff?
Yes. We can discuss a defined area of responsibility, such as Microsoft 365, infrastructure, security or a project, while your internal staff retain their role.
Do you provide onsite support outside Durham?
Yes. Onsite work is arranged in Durham Region, Peterborough and Kawartha Lakes, and Cobourg, Port Hope and Northumberland. Scope and timing are agreed before a visit is booked.
Ready to put a plan around your IT?
Call with your location, approximate number of staff and the problems you want to solve. We can discuss whether ongoing management or a specific project is the better starting point.